Refund & Cancellation Policy

Last updated: 23 September 2026

1. Patients — consultation fees paid online

When you pay a consultation fee online while booking, the payment is collected on behalf of the hospital you booked with. Paying online is optional — you can always pay at the hospital desk instead.

• You cancel before your appointment time: you are eligible for a full refund of the online payment.
• The hospital cancels or the doctor is unavailable: you receive a full refund, or you may choose to move the booking to another slot.
• After the consultation has taken place, or if you do not attend: refunds are at the hospital's discretion.

Refunds are approved by hospital staff (never automatically) and are sent back to the original payment method. Once approved, the refund is initiated within 2 working days and usually reaches your account within 5–7 working days, depending on your bank.

To request a refund, contact the hospital reception, or write to doctor.sos@garibaitservices.com with your booking details and we will pass it to the hospital.

2. Hospitals — Doctor SOS subscription

• The monthly platform fee is billed in advance; charges for patients served and admissions are billed after the month ends, for that month's actual use. A subscription can be cancelled at any time.
• Cancellation takes effect at the end of the current billing period; the service stays available until then. Fees already paid for the current period are not refunded, except where required by law or agreed in writing.
• If you were charged in error or twice, write to us within 30 days and we will refund the excess in full.

3. Contact

Gariba IT Services Private Limited · doctor.sos@garibaitservices.com